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Back-office & Customer Support Solutions

Extend your team of experts and tailor solutions for your business needs

Hire industry-leading professionals for key back-office and customer support operations to keep your data right and proper.

Why Remote Office for your back-office & customer support?

Delegating away the work that feels mundane but is critical to your business can give you more flexibility to meet business goals.

Scalability

Scale your team to fit your needs as your business grows.

On-demand infrastructure

Install the right infrastructure & tools for the right people for efficiency at work.

Modern solutions

Optimised solutions integrated with state-of-art technologies to gain more productivity and efficiency.

Dedicated experts

Skilled professionals with domain expertise and operational excellence to get your tasks done quickly and correctly every time.

Operational excellence

Align front-line processes, reduce overhead cost and increase productivity.

Modern solutions

Optimised solutions integrated with state-of-art technologies to gain more productivity and efficiency.

Scalability

Scale your team to fit your needs as your business grows.

On-demand infrastructure

Install the right infrastructure & tools for the right people for efficiency at work.

Dedicated experts

Skilled professionals with domain expertise and operational excellence to get your tasks done quickly and correctly every time.

Operational excellence

Align front-line processes, reduce overhead cost and increase productivity.

Query and Case Management

Handling your customers’ query is a by-product of growing your business. Scale your team with query managers so you don’t miss out any opportunity.

Maintain knowledge database
Track service-level agreements
Process-driven business flows
Real-time insights

Retail & Order Management

Our order processing solution includes the process or workflow associated with the picking, packing and delivery of the packed items to a shipping carrier which are key elements of order fulfilment.

List & Export

Let RO professionals buy you time by listing the orders & export in a table for seamless order processing.

Extract & Rephrase

Let us assemble your retail team to extract order list & rephrase the keynotes to be placed at the warehouse.

Prepare Orders & Deliver

Prepare orders from warehouse & proceed to deliver to the end customers on time.

Manage Dashboard

Accuracy is the key, board trained professionals to manage your e-commerce & delivery system’s dashboard with expert hands.

Track & Manage Products

Track the ordered products and manage the delivery process with integrated technologies.

Manage Payment & Refund/Return Status

Manage payments with more attention to detail, make refunds at times and track the return status to have clean inventory data.

Data Entry & Management

No matter how big your data stack is, add affordable professional data entry resources in your team to ease the process.

eCommerce Product Listings
Mailing Lists Compilation
Form Processing
Records Indexing
Surveys and Questionnaires
Insurance & Medical Claims

Content Tagging and Categorisation

Regardless of how heavy the stack is, we make sure your product is tagged and categorised with the right intelligence to stand out from the crowd.

Video/Audio
Tagging
document
Document/Text
Tagging
Data
Deduplication
Sentiment
Analysis
Product
Categorisation

Invoice & Data Digitisation

The digitisation unlocks the information within the invoice. This information can then be used in many different ways to support accounts payable/receivable, and many different reporting use cases.

Invoice Data Extraction
Invoice Classification & Indexing
Data Archive and Search Enablement

Data Collection & Quality Assurance

Data collection & quality assurance has great importance in today’s highly competitive business environment. Add affordable professional data collection & QA resources in your team with us.

  • Profile and interrogate large dataset
  • Discover relationships and derive dependencies
  • Assess data quality with re-usable validation rules
  • Prototype and validate data transformations, business and quality rules
  • Trial target applications (early UAT) and test data integration processes
  • Generate complete data movement and transformation specification documents
  • Monitor and report on data quality over time
  • Define and manage data quality dashboards with business-relevant KPIs

Transcription

Transcription converts speech (either live or recorded) into a written or electronic text document. Hire professional experts for business, legal, education, media or medical purposes.

Intelligent Transcription

Getting the gist of it and communicate it through text.

Edited Transcription

Transcribe conferences, seminars, classes, or speeches preserving its integrity.

Verbatim Transcription

Along with complete sentences, also capture laughs, stutters, false starts, giggles, and other sounds in your transcript.

Frequently Asked Questions

You may have a few questions on how we enable your back-office & customer success. Don’t worry, we got you covered. Here are the frequently asked questions.

Yes – at Remote Office, we are working effortlessly to provide outlined solutions for specific business pain points (be it retail customer service or back-office) and enabling the solutions with a team of global talents. If you don’t have a well-defined process in place, we will help you to create one that hits the global benchmark, with no extra cost.

We will assign a team leader for you and he will be in charge of monitoring the productivity for your team. You don’t have to worry about attendance, leave requests etc. as they are handled by the TL as well. You get a daily log report for the executed tasks by each team members which gives you the control to evaluate the productivity every day.

Yes – your data privacy is important to us. By default, we have an NDA in place with all of our employees. On top, We are happy to sign an NDA that you have in place to protect privacy.

Frequently Asked Questions

You may have a few questions on how we enable your back-office & customer success. Don’t worry, we got you covered. Here are the frequently asked questions.

Yes – at Remote Office, we are working effortlessly to provide outlined solutions for specific business pain points (be it retail customer service or back-office) and enabling the solutions with a team of global talents. If you don’t have a well-defined process in place, we will help you to create one that hits the global benchmark, with no extra cost.

We will assign a team leader for you and he will be in charge of monitoring the productivity for your team. You don’t have to worry about attendance, leave requests etc. as they are handled by the TL as well. You get a daily log report for the executed tasks by each team members which gives you the control to evaluate the productivity every day.

Yes – your data privacy is important to us. By default, we have an NDA in place with all of our employees. On top, We are happy to sign an NDA that you have in place to protect privacy.