Hire highly skilled CX/Customer Support and Back Office professionals
Get access to a pre-vetted pool of back-office and customer support professionals who have the expertise and experience to help you manage your operations and provide stellar customer service. Plug into the system and access the expertise you need to take your business to the next level.
Extensive experience across key industry segments
Our highly-qualified pool of CX/Customer Support and Back Office experts hold in-depth knowledge and extensive experience in a range of industries and diverse projects that help maximise efficiency and productivity within organisations.
CX/Customer Support and Back Office professionals you can hire
Content Management
Customer service manager
Customer service agent
Conversation designer
Chatbot support assistant
LinkedIn Outreach
Query and case management
Retail & order manager
Data entry expert
Invoice & data digitisation expert
Transcriptor
Data collection & QA expert
Crafting Excellence: Our Blueprint for Success
Top Vetted Talents
Our proven ad blueprint draws elite talent, supplemented with free posting credits on top platforms and access to over 20,000 pre-vetted professionals. Rigorous screening, bespoke assessments, machine-led interviews, and tailored technical challenges ensure only the finest candidates reach you for the final decision.
01
02
Onboarding
We help you onboard the candidates by doing background checks, extending the offer, and installing our proprietary service culture pathway. We ensure a smooth and hassle-free transition for you and the candidates.
02
03
Compliance
We handle the compliance issues for you and the candidates. We make sure contracts are native and efficiently handled to safeguard integrity, confidentiality, continuity, and effectivity.
03
04
Team Management
We help you better manage your team with strategic consultation, sprint management, training and development, and reporting standard management. We suggest the best practices and tools to optimize your remote team’s performance and productivity.
04
05
HR Management
We take care of the entire HR Management for your remote team. We handle the contract fees, attendance, leaves, holiday calendars, performance evaluation, and appraisals. We ensure that your team is happy, motivated, and productive.
05
Price Calculator
Experience the power of your team by exploring different combinations before taking the plunge. Try out different permutations and design the dream team.
Clients say
In a rapidly growing sector with dynamic and fast paced needs emerging, it's been critical to our success to be able to adapt and scale our modern healthtech platform and this has required continuous recruitment in the areas of CX Design, Development & Support as we expand our teams to meet the needs of our customers. To this end Remote Office has become a trusted partner for the end-to-end experience in accessing global talents for hiring and supporting skilled team members. They're part of the team.
Yianni Serpanos
CEO & Founder, Coreplus
Angus says “As the COO of a fast-growing tech startup based on the Gold Coast, I was grateful to be introduced to Diat and his team who assisted us with high-calibre developer candidates based overseas and managed completely by Remote Office. It was straight-forward to get started and RO was patient in working with us to find the right developer for our team. I would highly recommend.
Angus Keck
COO, Agunity
We have been using Remote Office for two years and continue to be impressed with their excellent service and advice. We highly recommend them.
Ash McMullen
CEO, NGS
Remote Office has been our trusted partner for the past three years. They stand out due to their professionalism, strong project management and customer-centric approach. Remote Office is one of the few agencies that are able to provide realistic estimates of project execution. I can always trust their opinions and suggestions.
Mikko Tamminen
Chairman & CEO, Taskeater
I was impressed by Diat's approach in gaining me as a client and I wondered if the same approach could be adopted for Believe You Me. Diat and his team have been very diligent, bringing forth about six key leads within a six week period, two of which I am hopeful of converting into newly acquired business. I would highly recommended Diat.
Blair Triplett
CEO, Believe You Me
Remote Office has been an unconventionally articulated one-stop remote service station for me. I have worked on Data Processing with the team and I got seamless English speaking team members with accurate results. Their team leaders even make the job easier to track & follow up.
Akhter Ahmed
Former President, New Emerging Market, Microsoft
We partnered with Remote Office to step up our email campaigning and lead generation team. They have proven to be highly engaging and professional, always showing great interest in getting to know Brang and our requirements. They were welcoming of any changes and adaptable to feedback, which allowed our campaign to foster. We would highly recommend Remote Office to any business who is looking to partner with a passionate marketing Team!!
Tracy Stone
Sales Manager, BRANG – Think Delivery. Think Brang
Let’s discover your team
At Remote Office, we understand that the right team is the cornerstone of business growth. That's why we've transformed team building into an art, effortlessly guiding you through finding the perfect fit. Imagine shaping your ideal team from anywhere, with the expertise of a virtual HR partner at your fingertips. Our platform isn't just about team creation; it's a strategic ally in your journey to scale and succeed. Engage with our obligation-free tool and experience the power of tailored team-building, designed to address your unique business needs.
Get started
Frequently Asked Questions
You may have a few questions about how to build and manage your support teams. Don’t worry, we got you covered. Here are the frequently asked questions.
We don’t have a well-defined CX process. Can you help with that?
Yes – at Remote Office, we are working effortlessly to provide outlined solutions for specific business pain points (be it retail customer service or back-office) and enabling the solutions with a team of global talents. If you don’t have a well-defined process in place, we will help you to create one that hits the global benchmark, with no extra cost.
Who is going to manage the team and how do I measure productivity?
We will assign a service lead for you who will audit the current discipline, establish necessary changes, and make sure the remote team is keeping up with the outlined productivity standard in place. You don’t have to worry about attendance, leave requests, etc. as they are handled by a dedicated full-service vHR team to which you have direct access. You get a daily log report for the executed tasks by each team member which gives you visibility into the productivity every day.
Do you ensure privacy?
Yes – your data privacy is important to us. By default, we have an NDA in place with all of our employees. On top, we are happy to sign an NDA that you have in place to protect privacy.